Health and safety 

Our success is built on a culture that places health and safety at its core. We are committed to improving continually our safety performance, both in how we operate and the equipment and services we provide for customers. This year we achieved our safest year yet in terms of Total Recordable Incident Rate (TRIR). We believe that being known for excellence in health and safety provides us with a significant competitive advantage. 

Health and safety is fundamental to our operations and a primary business goal. It is a line of responsibility that begins with management and extends to all stores across the Group. The Group acknowledges its responsibility to provide and maintain a suitable, safe and healthy working environment, safe systems and safe methods of work to employees, contractors and customers. 

We target safety improvement through health and safety programmes and encouraging employees to always keep their own safety, and that of their team mates, in mind. Our safety training for employees, managers and leaders reinforces the importance of a safety-first mindset and we pay particular attention to near misses as a way of continuing to understand and focus on safety risks. All incidents and near misses are investigated and responded to swiftly.

Safety initiatives 

We seek to engage our team members in their safety and wellbeing every day. We encourage staff to take responsibility for their own safety and have core safety processes across all our stores. 

Our senior leadership teams have weekly safety meetings to provide focus towards developing solutions that can be replicated across the Group. In addition, we hold annual safety weeks designed to increase awareness of the importance of safety across the business. Safety Week serves as a platform for promoting collaboration and knowledge sharing among employees, stakeholders, and industry partners, reinforcing our collective commitment to prioritising safety as a core organisational value. 

Driver safety programmes

We deliver to customers across all 50 states in the United States, eight provinces in Canada and across the UK. Covering this distance means safety on the road for our drivers and other road users is paramount. While we have one of the safest fleets in the equipment rental industry, we continue to focus on safety through our commercial vehicle training programme and defensive driving courses so we can target ways in which we can further reduce our incident rate.